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FAQ - frequently asked questions

What does refurbished quality mean? 
Refurbished products are tested by DuSeBa GmbH itself to make sure that they meet its strict quality standards.They also come with a warranty of 1 year.

 

Which is the best concept?
Many of our customers have already experienced that the cheapest concept is not necessarily the best concept. This is why most customers make a long-term decision for a concept that is individually tailored to them. With the support of our consultants you can fine-tune a concept to meet your requirements precisely.

What are the costs of DuSeBa's consultation service?
Consultations are free of charge and non-binding.

Does DuSeBa make use of a call centre?
No, you can contact us directly, and we will arrange a visit to you.

What happens to the guarantee for my printer if I use your products instead of the original ones?
This is no problem at all. Our products are so well-established on the market that acceptance of guarantee is part of our contract.

What is your assessment of refill-products?
We rate them quite low since they can cause excessive outage, failure, and contamination.

We recommend our high-quality rebuilt toners, which are comparable to the original. They provide an excellent type face and have a very low outage. Try one out: we are sure you will be satisfied, and if for any reason you are not, we offer you a money back guarantee.
In combination with our full-service, this offer is unbeatable.

Does DuSeBa offer 24-hour service?
Yes, service is provided within 24 hours, shorter on request.

How long is the response time of DuSeBa?
We respond promptly within one hour by mobile phone or e-mail.

Can DuSeBa provide services throughout Germany? 
Yes, we are affiliated with a nationwide technical network.

Is it also possible to lease or buy devices from DuSeBa?
Yes, it is possible. We can send you a favorable offer.

Is it possible to conclude a DuSeBa contract on a page-per-page basis?
In principle yes, but please compare this with our other concepts before making a decision.
We have a very interesting customer case available.


If your question has not been answered, please contact us.